Knowledge Base Search Tool Guide
Tool Purpose
Searches a vector database of company documentation for precise answers to user questions (RAG-based retrieval).
When to Use
- Finding product-specific answers for FAQ Extractor
- Searching internal documentation for technical specifications
- Retrieving policy documents for support responses
- Looking up onboarding guides and setup instructions
How to Use
- Provide the search query (natural language works best)
- Optionally filter by document type (policy, technical, onboarding)
- The tool returns ranked document chunks with similarity scores
- Use retrieved content to answer user questions with proper citations
Best Practices
- Phrase queries as complete questions for better retrieval
- Use domain-specific terminology when available
- Review top 3-5 results for comprehensive coverage
- Always cite the source document in responses
Limitations
- Only searches indexed knowledge base documents
- May miss very recent or unindexed documents
- Retrieval quality depends on embedding quality
- Documents over 100 pages may be chunked with some context loss
Output
Ranked document chunks with source references and relevance scores.